Insurance market pricing insights
- INTRODUCTION
- INSIGHTS
- COMPETITIVE ADVANTAGE
- ONLINE PORTAL
- TAILORED REPORTING
- TEAM
- ON-BOARDING
- ARTICLES
- WEBINARS

In a world of instant comparisons, pricing decisions within the insurance industry are growing more complex.
The coronavirus pandemic has already impacted insurance prices, and as the regulatory environment changes we can expect more fluctuation. How do you keep one step ahead of your competitors in the daily battle for new business and better margins?
Our consumer panel provides a rich source of up-to-the-minute data on price movements. It’s a panel of genuine people with real risks who gather live quotes every day. The market knowledge they generate is relevant and valuable: a daily snapshot of a fast-moving industry, delivered with insights and analysis that you can use to your competitive advantage.
Since data without insights is just data, we add value through our own pricing expertise.
QUALITY DATA & REPORTING
• Rotation of quotes
• Scheduled run times
• Removal of outliers
• Identification of ‘unusual’ activity
• Analysis to highlight ‘seen before’ rules
• Ad hoc manual sense check
STRATEGIC MARKET MONITORING
• Trended monthly view of market and competitor price movements
• Understanding of any change to competitor footprints
• Comparison of propositions as well as price
• Comparison of PCW specific promotional activity or impact of question set or mapping differences
CRITICAL MARKET INSIGHT
• Ongoing, up to date understanding of market movements
• Continuous monitoring of competitor pricing strategies
• Improved awareness of price testing activities in the market
• Early identification of changes in market pricing trends
• Immediate sight of competitor footprint changes
• Proposition as well as price benchmarking
AGILE TRADING SUPPORT
• Daily view on market and competitor price movements to assess impact on performance
• Identification of any issues with your own pricing
• Validation of your own price changes flowing through to live as expected
• Crucial data source to be combined with other metrics to explain performance and inform decisions
SPEEDIER DECISION MAKING
• The ability to make quicker, and more effective, pricing decisions
ISSUE RESOLUTION
• The ability to identify issues with your own pricing sooner

We are excited to announce the launch of our latest pricing insights solution for the Pet insurance market. Following the success of our Home and Motor price trackers, we have worked hard to develop the same great level of insight for the highly competitive pet market.
62% of UK households are now estimated to own 1 or more pet, up from 41% in the year 2020* therefore Pet insurance is providing a growing opportunity for many insurers.
This in turn means that pet insurance pricing tactics are growing in sophistication. Gone are the days when pricing was purely focussed on the animal in question. Now, location and owner characteristics are providing more accurate risk predictions and insurers are starting to consider data enrichment and other supplementary information to improve targeting.
Our new pricing tracker for the Pet insurance market provides comprehensive insight into pricing via the top comparison sites. We use a large panel of 2,500 real people and their pets to generate daily quotes via the comparison sites. This provides you with a highly accurate and broad overview of how your pricing stacks up vs your main competitors.
Our reports allow you to understand:
- Your position relative to your key competitors
- Trended views of both market and competitor price movements
- Changes in competitor footprint
- Comparison of both propositions and price
- How the question sets/mapping of the different comparison site impacts your position and performance
For more information please get in touch with Insurance Pricing Director – Stephen Kennedy.
[email protected] or +44 (0) 7508 028822
*(Statista – Pet ownership in the United Kingdom (UK) 2011/21-2021/22)
To become more agile in your market, tap into daily updates of real-world prices
As pricing practitioners – not just data providers – with a wealth of insurance pricing experience, our consumer panel solution insights are designed to be more appropriate and more relevant for what insurance pricing teams need.
Our data and reports have been developed from an insurance provider’s perspective, working in close collaboration with our insurance clients.
Our solution allows you to continuously monitor changes in competitiveness based on which insurers or brokers have moved prices, when, how often and to what extent. This provides accurate, daily market price tracking, enabling greater trading agility and more informed pricing decisions.
We run quotes daily through all the major price comparison websites to provide intra-day price movements and insights into market pricing changes and how these impact your performance.
We use real people’s actual risk details to ensure prices returned are genuine and specific to that individual. We do not use any made-up profiles or adjust any of the factors that may influence price.
We regularly refresh our panel members to take account of aging and to maintain a representative view of the markets we are operating in. These measures ensure that our daily price movements are on a like-for-like basis.
We also conduct on-going analyses of the data to make sure that observed price movements are genuine and not affected by collection processes, velocity rules, anti-fraud measures, or other pricing anomalies. Our extensive experience as insurance pricing practitioners means we are ideally placed to be able to identify unusual movements, and remove outliers.

As not only insight providers, but insurance pricing experts, we are your peers and are able to have ongoing conversations with you on that basis. Our pricing insights team have extensive experience of working in analytical and leadership roles within insurance pricing over several years.
Our reports and insights help you understand trends and predict where prices are going, and benchmark your proposition against your competitors.
The quicker information is available and analysed, the sooner price change decisions can be made, prices changed, and trading performance improved.
Our reports are based on a panel of real people’s genuine risk information to ensure improved accuracy of prices being returned. We do not use any false profiles and do not amend any of the risk information.
For more information please get in touch with Insurance Pricing Director – Stephen Kennedy.
[email protected] or +44 (0) 7508 028822
Summary of key benefits and features:
QUALITY DATA & REPORTING
- Rotation of quotes
- Scheduled run times
- Removal of outliers
- Identification of ‘unusual’ activity
- Analysis to highlight ‘seen before’ rules
- Ad hoc manual sense check
STRATEGIC MARKET MONITORING
- Trended monthly view of market and competitor price movements
- Understanding of any change to competitor footprints
- Comparison of propositions as well as price
- Comparison of PCW specific promotional activity or impact of question set or mapping differences
CRITICAL MARKET INSIGHT
- Ongoing, up to date understanding of market movements
- Continuous monitoring of competitor pricing strategies
- Improved awareness of price testing activities in the market
- Early identification of changes in market pricing trends
- Immediate sight of competitor footprint changes
- Proposition as well as price benchmarking
AGILE TRADING SUPPORT
- Daily view on market and competitor price movements to assess impact on performance
- Identification of any issues with your own pricing
- Validation of your own price changes flowing through to live as expected
SPEEDIER DECISION MAKING
- The ability to make quicker, and more effective, pricing decisions
ISSUE RESOLUTION
- The ability to identify issues with your own pricing sooner

Our easily accessible online portal provides access to a wide range of reporting. The configurable, interactive reports allow you to select specific insurers, view different date ranges, change comparison websites and look at them individually or collectively.
Here are some of the reports our data provides:
DAILY VIEW: quickly benchmark previous day market movements.
COMPETITOR PRICING ACTIVITY: drop down menu allows selection of any insurer who returned a price that day. Can be viewed by brand or by insurance group.
BIGGEST MOVERS: see how the market has changed based on biggest movers.
SEGMENTED VIEWS: by key pricing factors. Assess if changes are targeted or across the board.
WEEKLY TOP POSITIONS: relative competitiveness (number of top positions in the week). This is also provided by comparison website and allows understanding of your own and competitor top positions and in which segments.
TOP PERFORMERS: portal can be set to look at top 1, top 3, top 5 etc. Who is most competitive, how this is changing over time and your competitive set.
PRICE TRACKING: longer-term price tracking and quotability over time by segment.
FEATURES AND TICKS: as well as price, we can look at other features: level of excess, additional ‘ticks’ (breakdown, legal, personal accident, replacement car, emergency, etc) to compare benefits and establish relative competitiveness.
SCENARIO MODELLING: how a price change of x% across the board might affect overall competitiveness based on top position impact. Also modelling ‘Left on the table’ and ‘Beaten by’ allows a view of your top price versus competitors, and assessment of price optimisation effectiveness over time.
QUOTABILITY: tracking brand specific footprint changes
QUALITY DATA & REPORTING
- Rotation of quotes
- Scheduled run times
- Removal of outliers
- Identification of ‘unusual’ activity
- Analysis to highlight ‘seen before’ rules
- Ad hoc manual sense check
STRATEGIC MARKET MONITORING
- Trended monthly view of market and competitor price movements
- Understanding of any change to competitor footprints
- Comparison of propositions as well as price
- Comparison of PCW specific promotional activity or impact of question set or mapping differences
CRITICAL MARKET INSIGHT
- Ongoing, up to date understanding of market movements
- Continuous monitoring of competitor pricing strategies
- Improved awareness of price testing activities in the market
- Early identification of changes in market pricing trends
- Immediate sight of competitor footprint changes
- Proposition as well as price benchmarking
AGILE TRADING SUPPORT
- Daily view on market and competitor price movements to assess impact on performance
- Identification of any issues with your own pricing
- Validation of your own price changes flowing through to live as expected
SPEEDIER DECISION MAKING
- The ability to make quicker, and more effective, pricing decisions
ISSUE RESOLUTION
- The ability to identify issues with your own pricing sooner

Our products and services are not one-size-fits-all. We understand that different organisations have different needs and that requirements will vary. That is why we offer different levels of data, reporting, and value-added support.
You may want a quick view on generic market movement, for which a single price comparison site would suffice. On the other hand, you might be interested in identifying the impact of promotional activity or question set and mapping differences, and need data from all four.
A monthly view on market price changes could be enough to provide an understanding of how things have moved and help to inform where you expect things to go next.
However, more agile providers will need a daily view of price movements to inform trading decisions.
NB: Tables and graphs are illustrative examples of some of the reports available.

Our products and services are not one-size-fits-all. We understand that different organisations have different needs and that requirements will vary. That is why we offer different levels of data, reporting, and value-added support.
You may want a quick view on generic market movement, for which a single price comparison site would suffice. On the other hand, you might be interested in identifying the impact of promotional activity or question set and mapping differences, and need data from all four.
A monthly view on market price changes could be enough to provide an understanding of how things have moved and help to inform where you expect things to go next.
However, more agile providers will need a daily view of price movements to inform trading decisions.
NB: Tables and graphs are illustrative examples of some of the reports available.


Hastings Direct, Superdrug, Shell UK
EDUCATION
MA Marketing Kingston University
- Head of Pricing at Hastings Insurance Group from 2009 to 2017
- Experience of using Pearson Ham market pricing insights as a client
- Project work includes price optimisation, pricing reviews, and capability development across multiple lines of business
- Experience of leading engagements in Private Car, Van, Motorcycle, Home, Pet, and Travel insurance
[email protected]

AXA UK Insurance, Network Rail
EDUCATION
MSC Operational Research LSE MA Mathematical Science Oxford University
- 8 years’ experience in pricing at AXA in technical pricing, pricing innovation and market pricing teams
- Experience in modelling claims costs and customer behaviour, delivering dynamic price optimisation projects and
integrating new data sources into the business
- Core competencies in Private Car, Home, and Travel insurance sectors
[email protected]

BRITISH GAS
DIRECT LINE GROUP
EDUCATION
MSC OPERATIONAL RESEARCH – UNIVERSITY OF STRATHCLYDE
MSC RISK MANAGEMENT – UNIVERSITY OF ABERDEEN
BSC MATHEMATICS & STATISTICS – UNIVERSITY OF ABERDEEN
He has extensive experience across home and motor insurance, delivering innovative solutions in telematics, and rating factor development.
Bruce has a deep understanding of customer behaviour through managing the market pricing of High St brands such as Nationwide Building Society, Sainsbury’s Bank & Nat West. For each of these, Bruce implemented rating strategies using price optimisation and unique customer data to drive value for the brands.
Fundamentally, pricing deals with understanding human behaviour and making the best decisions that align to customer & clients’ needs.

Aviva, Ageas
EDUCATION
BEng University of Surrey
- Background in performance reviews and profit margin forecasting as well as risk modelling
[email protected]

TRAVELEX
IBISWORLD
DARWIN
EDUCATION
BA ECONOMICS, HERIOT-WATT UNIVERSITY
She possesses professional and academic experience in coding and modelling, with a background in market research.
Her passion is for languages, both computer and foreign, and she can speak German.

UNIVERSITY OF YORK
EDUCATION
BENG COMPUTER SCIENCE, UNIVERSITY OF YORK
He enjoys drawing insights from data and its potential in machine learning for autonomy to provide cost effective solutions.

We sometimes hear that insurers aren’t ready or don’t have the right structures and processes in place to make use of the insights our consumer panel solution can provide. Our experience of insurance pricing, capabilities, teams and governance means we can help you embed the data and reporting into your ways of working to improve your pricing agility.
Through a series of interviews, workshops, and coaching sessions we will help you identify what you are doing well, how to leverage opportunities in terms of agility, your team’s ways of working, the processes, systems, tools being used and the governance in place. Real-time data is important and helps inform better and quicker decisions, but the right infrastructure needs to be in place to support more streamlined price change recommendation, approval, testing, deployment, and impact reviews.
We have a diverse client base, ranging from the most agile trading organisations to more traditional insurers. Our insights help each to identify competitor pricing strategies, track testing and promotional activity, understand trends, predict where prices are going, and benchmark value propositions.
Depending on the type of organisation, our data and reporting can be used in different ways:
STRATEGIC MARKET MONITORING
A strategic approach to monitor market movements over time, that can generally be achieved through weekly or monthly reporting. This helps to inform forecasting and internal planning activities based on price movements, competitor footprint changes, differences in product features, excess levels, and differential pricing across channels. It also enables tracking of price optimisation effectiveness, and scenario modelling.
AGILE TRADING SUPPORT
In addition to the above, for more agile insurers and brokers, our daily reports provide real-time tracking of market movements: what happened yesterday, which competitors moved, how those moves have driven the overall market, and how they may have impacted performance. This is crucial insight for providers operating on comparison websites, where multiple changes can be observed daily.

Hastings Direct, Superdrug, Shell UK
EDUCATION
MA Marketing Kingston University
- Head of Pricing at Hastings Insurance Group from 2009 to 2017
- Experience of using Pearson Ham market pricing insights as a client
- Project work includes price optimisation, pricing reviews, and capability development across multiple lines of business
- Experience of leading engagements in Private Car, Van, Motorcycle, Home, Pet, and Travel insurance
[email protected]

AXA UK Insurance, Network Rail
EDUCATION
MSC Operational Research LSE MA Mathematical Science Oxford University
- 8 years’ experience in pricing at AXA in technical pricing, pricing innovation and market pricing teams
- Experience in modelling claims costs and customer behaviour, delivering dynamic price optimisation projects and
integrating new data sources into the business
- Core competencies in Private Car, Home, and Travel insurance sectors
[email protected]

BRITISH GAS
DIRECT LINE GROUP
EDUCATION
MSC OPERATIONAL RESEARCH – UNIVERSITY OF STRATHCLYDE
MSC RISK MANAGEMENT – UNIVERSITY OF ABERDEEN
BSC MATHEMATICS & STATISTICS – UNIVERSITY OF ABERDEEN
He has extensive experience across home and motor insurance, delivering innovative solutions in telematics, and rating factor development.
Bruce has a deep understanding of customer behaviour through managing the market pricing of High St brands such as Nationwide Building Society, Sainsbury’s Bank & Nat West. For each of these, Bruce implemented rating strategies using price optimisation and unique customer data to drive value for the brands.
Fundamentally, pricing deals with understanding human behaviour and making the best decisions that align to customer & clients’ needs.

Aviva, Ageas
EDUCATION
BEng University of Surrey
- Background in performance reviews and profit margin forecasting as well as risk modelling
[email protected]

TRAVELEX
IBISWORLD
DARWIN
EDUCATION
BA ECONOMICS, HERIOT-WATT UNIVERSITY
She possesses professional and academic experience in coding and modelling, with a background in market research.
Her passion is for languages, both computer and foreign, and she can speak German.

UNIVERSITY OF YORK
EDUCATION
BENG COMPUTER SCIENCE, UNIVERSITY OF YORK
He enjoys drawing insights from data and its potential in machine learning for autonomy to provide cost effective solutions.
Sean Darlington joins Pearson Ham consulting team
21st September 2022Pearson Ham welcomes Sean Darlington to the senior team
Click here, headline or image to read full articleExpert View- How is the market likely to change following the FCA reforms?
20th December 2021We have now reached the point of implementing strategies and deploying price changes in response to the FCA general insurance pricing remedies. Among other things, the new regulations require that insurers “offer a renewal price that is no greater than the equivalent new business price”. At a very high level, renewal prices have to reduce and, in order to protect margin, new business prices will have to increase. However, in reality the picture is much more complex.
Click here, headline or image to read full articleThe pricing environment currently facing insurance businesses is the personification of a ‘perfect storm’. And for Stephen Kennedy, director of insurance pricing at Pearson Ham, the current conditions are showing the most significant volatility he has seen in his 20+ years working in the pricing industry. There has always been a regular underwriting cycle that has become shorter over the last few decades, he said, but while the frequency of that cycle has increased, he has not seen anything quite like the current environment.
Click here, headline or image to read full articleCarriers are working to align their IT systems for parity, without knowing which areas of the market the FCA’s new […]
Click here, headline or image to read full articleMotor and home insurance pricing unstable until 2023
14th April 2021UK motor and home insurance premiums have continued the downward trend that started in 2020 but the road ahead is […]
Click here, headline or image to read full articlePost-Covid hard market as a ‘opportunity for insurers’?
3rd March 2021Pearson Ham’s director Stephen Kennedy debates the advantages and disadvantages of the FCA’s General Insurance Pricing Practices Market study, who […]
Click here, headline or image to read full article2020 CAR INSURANCE PRICING MOVEMENTS AND WHAT TO EXPECT IN 2021
4th February 2021Confused.com reported car insurance prices reducing by 6% during 2020, while MoneySuperMarket reported a lower figure of just under 4% […]
Click here, headline or image to read full articleQ&A: Stephen Kennedy debates the pros and cons of the FCA’s insurance pricing practices study
4th December 2020Pearson Ham’s director Stephen Kennedy debates the advantages and disadvantages of the FCA’s General Insurance Pricing Practices Market study, who […]
Click here, headline or image to read full articleHow the FCA’s proposed pricing changes could impact general insurance
3rd December 2020Pearson Ham’s director Stephen Kennedy tells Insurance Times how he thinks the FCA’s General Insurance Pricing Practices Market study could […]
Click here, headline or image to read full articleThe global Covid-19 pandemic is the most impactful event in living memory, eliciting an unprecedented government response with huge consequences […]
Click here, headline or image to read full articlePREVIOUS WEBINAR 11th January 2023
Insurance Quarterly Price Update – January 2023
Stephen Kennedy discusses the price movements seen in the Home and Motor insurance markets in the last quarter – Q4 2022 – and discusses the outlook for the coming months.
PREVIOUS WEBINAR 20th January 2021
Motor Insurance Market Pricing Insights
We would like to invite you to our complimentary 30-40-minute webinar focusing on motor insurance market pricing, how prices have moved in 2020, and what we might expect to happen in 2021.
Stephen Kennedy, our insurance pricing expert, and former head of pricing at Hastings Direct, will host the webinar. There are 2 dates from which to choose or you are welcome to attend both live webinars (to join both, register for one and then click link again to register for the 2nd one).
Below are details together with link to register.
Stephen will be discussing:
- The impact of Covid-19 and other external factors
- Immediate responses to the proposed FCA pricing remedies
- How prices could change through 2021
Thank you to everyone who joined us online.
PREVIOUS WEBINAR 16th December 2020
FCA Impact on insurance pricing
We would like to invite you to our complimentary 40-minute webinar focusing on the proposed FCA changes, their likely impact on insurance pricing and how insurance providers can prepare for them. Stephen Kennedy, our insurance pricing expert, and former head of pricing at Hastings Direct, will host the webinar. Below are details together with link to register.
Stephen will be discussing:
- How the proposed FCA remedies are likely to impact insurance pricing
- What insurers and brokers can do to prepare for the changes
- How the changes might affect how consumers buy insurance
Thank you to everyone who joined us online.
PREVIOUS WEBINAR 16th September 2020
Insurance pricing – Making better use of data
We are running a series of complimentary 30-40 minute webinars focusing on the insurance sector. Stephen Kennedy, our insurance pricing expert, and former head of pricing at Hastings Direct, will host the webinars and will be looking at pricing challenges and opportunities facing the insurance sector particularly in light of Covid-19.
In this webinar, Stephen will cover:
- Over the past few years, insurers have been involved in an ‘arms race’ to find data sources that might give them a competitive edge. How are these being assessed and what alternatives might there be?
The webinar begins at 13:00 (UK time) and will last between 30-45 minutes.
Thank you to everyone who joined us online.
PREVIOUS WEBINAR 02nd September 2020
Insurance Renewal Pricing – A holistic approach to the retention process
We are running a series of complimentary 30-40 minute webinars focusing on the insurance sector. Stephen Kennedy, our insurance pricing expert, and former head of pricing at Hastings Direct, will host the webinars and will be looking at pricing challenges and opportunities facing the insurance sector particularly in light of Covid-19.
In this webinar, Stephen will cover:
- Key drivers of retention and the influence of pricing
- Ensuring consistency of messaging
- The role of behavioural science in improving renewal rate
The webinar begins at 13:00 (UK time) and will last between 30-45 minutes.
Thank you to everyone who joined us online.
PREVIOUS WEBINAR 19th August 2020
Insurance pricing – Pricing Outside of Optimisation
We are running a series of complimentary 30-40 minute webinars focusing on the insurance sector. Stephen Kennedy, our insurance pricing expert, and former head of pricing at Hastings Direct, will host the webinars and will be looking at pricing challenges and opportunities facing the insurance sector particularly in light of Covid-19.
In this webinar, Stephen will cover:
- I already do price optimisation, what else is there?
- The importance of agile trading in fast-moving markets
- Ensuring appropriate levels of governance for agile trading
The webinar begins at 13:00 (UK time) and will last between 30-45 minutes.
Thank you to everyone who joined us online.
PREVIOUS WEBINAR 22nd July 2020
Motor Insurance – Dealing with uncertainty in a risk averse industry
We are running a series of complimentary 30-40 minute webinars focusing on the insurance sector. Stephen Kennedy, our insurance pricing expert, and former head of pricing at Hastings Direct, will host the webinars and will be looking at pricing challenges and opportunities facing the insurance sector particularly in light of Covid-19. We look forward to seeing you online.
- How Covid-19 has impacted motor insurance pricing and the likely longer term consequences
- Challenges caused by Covid-19 and how to overcome them
- What opportunities does the current situation present?
Online webinar at 13:00-13:45
Thank you to everyone who joined us online.
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“Understanding our competitor price movements is crucial to our dual pricing response.”– HEAD OF PRICING“Getting daily reports helped us make pricing decisions with confidence and increase profitability.”– COMMERCIAL DIRECTOR“Thanks to their on-boarding process, we have significantly improved our pricing capabilities.”– HEAD OF PRODUCT & PRICING“They helped us understand our competitive context and improved our weekly top positions.”– HEAD OF COMMERCIAL